The Level 1 Support Specialist will be responsible for maintaining the integrity of computer workstations and associated software for all assigned clients. The Level 1 Support Specialist will also be the main point of contact for clients who are experiencing computer issues. Level 1 Support Specialists will also work with Level 2 to troubleshoot a client’s advanced network and infrastructure issues. This is an excellent opportunity for the right individual to join an established organization that has experienced significant growth recently.
Level 1 Support Specialist Responsibilities:
- Assist clients with installation, configuration and ongoing usability of system hardware and software
- Offer daily operations and systems support to clients
- Verify functionality of hardware and software components
- Troubleshoot hardware and software issues in person, remotely and via phone
- Assist clients with computer problems and answer their questions
- Conduct daily network backup and antivirus scanning operations
Level 1 Support Specialist Qualifications:
- Bachelor’s Degree in Computer Science or related field
- Industry certifications and memberships a plus
- Excellent communication and team working skills
- Ability to meet deadlines and manage stress effectively in high-pressure situations
- Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
- Strong sense of discretion and confidentiality required