Careers

The Level 2 Support Specialist will serve two functions within the company. First, he or she must coordinate between the company, clients, and external vendors and contractors about IT-related infrastructure and development; and second, the Level 2 Support Specialist will consult with Level 1 on any issues that might come up and advise about potential fixes or efficiency controls. We’re looking for a responsive, highly productive professional who can work with an effective team of IT professionals and vendors to ensure continued success through client and corporate projects.

Level 2 Support Specialist Responsibilities:

• Assess client infrastructure on a regular basis to ensure it continues to meet necessary demands
• Manage daily operations of the Level 1 Support Specialists
• Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction
• Coordinate the needs of clients, vendors and contractors
• Protect customer data from outside infiltration through encryption, secure data storage and other necessary means
• Assist with the installation of new hardware and software and help train employees on its use
• Manage and oversee departmental quotas
• Offer suggestions for possible upgrades and changes towards in-house hardware and software

Level 2 Support Specialist Qualifications:

• Bachelor’s Degree in Information Technology, Computer Science or related field required
• 3+ years’ experience in computer networks and systems maintenance
• 2+ years’ experience on current network operating systems
• Industry certifications and memberships a plus
• Excellent IT, communication, leadership and management skills
• Engage with Level 1 Support and clients on a daily basis and manage client expectations
• Ability to fill multiple roles simultaneously
• Proven track record of maintaining IT structural integrity

The IT Project Manager will be responsible for the administration of network and server infrastructure within all departments, planning of technology projects, managing our team of IT professionals, implementing technology security and the execution of all technology-related tasks and initiatives. The successful candidate will also be the liaison with telecommunications providers, and will support our company’s telecommunications infrastructure.

IT Project Manager Responsibilities:

• Provide technology strategy planning
• Integrate information technologies into the company for optimal effectiveness
• Understand current and future business goals and ongoing IT issues to ensure business success
• Develop a renewal and upgrade schedule for company software programs and
• Ensure that employees are following computer use policies, information security and privacy
• Participate in recruitment, orientation and ongoing training of new IT staff
• Supervise and direct IT personnel

IT Project Manager Qualifications:

• Bachelor’s Degree in Computer Science, Information Technology or related field
• 6+ years’ experience as an IT professional
• 2+ years’ supervisory experience in an IT Department
• In-depth knowledge of VMWare, Microsoft Windows, Google Apps administration, network administration and service desk administration
• Excellent written and verbal communication skills
• Able to clearly communicate technical concepts to both technical and non-technical audiences

The Account Manager will focus on acquiring additional revenue streams from existing clientele as well as bringing on new customers who can benefit from our product offerings. As the Account Manager, you will be responsible for meeting monthly and quarterly quotas while maintaining a high level of customer satisfaction. You will manage a minimum of 25 accounts (with a maximum of 50) at any given time. We’re looking for a sales-oriented professional who values productivity and customer engagement.

Account Manager Responsibilities:

• Develop and oversee customer retention campaigns
• Acquire prospects and develop into customers
• Participate in and improve upon in-house brand promotions
• Engage with minimum 10 customers per day via live contact and follow up with all prospects within two days
• Learn and recognize triggers based on customer behavior and engage with customers who request to terminate or downgrade service
• Manage budget and hit or exceed monthly quota

Account Manager Qualifications:

• Bachelor’s degree required
• 1+ years experience in account management
• Advanced problem resolution skills and communication abilities
• Excellent word processing and spreadsheet skills
• Ability to anticipate customers’ needs and match them with appropriate products and services
• Comfort with working under pressure in a fast-paced environment
• CPA certification preferred